Centurion Service Group is not responsible for the packing, loading, removing, and shipping of any items/lots purchased at a medical equipment auction. This is solely the buyer’s responsibility. All buyers must fill out a pick-up authorization form for their medical equipment to be released to the shipper of their choice. Pick-up authorization forms will be sent along with your invoice via email from auctionservices@centurionservice.com.
Frequently Asked Questions
Why should you utilize Centurion Service Group for equipment disposition?
In addition to our expertise and transparency, Centurion Service Group has the size and scale to meet all of your needs. We have a local, regional, and national presence, with an unmatched international buyer base. By utilizing Centurion, each customer will be eligible for a rebate because of Centurion's agreements with major GPOs.
I have surplus and replacement ready assets (clinical or non-clinical) that we don't need any longer.
Contact us to schedule a pick up.
How are the proceeds from an auction sale determined?
Each customer signs an agreement to utilize Centurion Service Group's services. Included in that agreement are terms for the division of proceeds between the customer and Centurion. Transportation costs are shared between the customer and Centurion and deducted from the total proceeds from that auction.
Will Centurion Service Group handle shipping?
No. It is the buyer's sole responsibility to arrange the packing, loading, removing, and shipping of the items purchased at auction. Learn more about recommended shippers.
How does Centurion Service Group manage the pick up approval process?
Every list that is submitted is evaluated by Centurion Service Group to gauge that the potential value of the assets will exceed the shared cost of transportation. Pictures are valuable to understand the size and scope of the pick up to measure the associated cost. Centurion will always communicate with you if there are questions or concerns that the potential return from the pick up will be negative.
What information should I have prepared when I contact my regional account manager to schedule an equipment pick up?
It is most helpful to have a list of the assets you are planning to disposition with manufacturer, model number, and quantity of each. Photos of the collected items, not necessarily individual items, but photos of the area where they are stored are also helpful to determine the size of truck required for the pick up. If needed, a Centurion Service Group representative may be able to come on-site to assist in creating an inventory list of assets ready for pick up. The list of assets and photos may be uploaded on the seller portal at the Contact Centurion > Request pick up link or submit a pick up request.
I have a storage area full of equipment that I need to clean out.
Contact us to schedule a pick up.
I would like Centurion Service Group to record asset tags and/or serial numbers. Is that possible?
Yes. While requesting the pick up, please communicate the request to your regional account manager.
Please refer to the map and contact details below to connect with your regional account manager.
West: Brooklyn Ferreira – brooklyn.ferreira@centurionservice.com
Central: Myles Tivin – myles.tivin@centurionservice.com
South Central: Pete Linder – peter.linder@centurionservice.com
Southeast: Jennifer Haller – jennifer.haller@centurionservice.com
Northeast: Jake Marcus – jake.marcus@centurionservice.com
Midwest & Ascension Health: Bryan Schmidt - bryan.schmidt@centurionservice.com
Account Services Director: Steve Lerner – steve.lerner@centurionservice.com
What is the timing from when I submit the request to the pick up date?
Your equipment typically can be picked up between 7 and 10 business days.
How do I ensure the pick up will be cash positive?
Most pick ups will be cash positive. Here are some tips to ensure your pick up is cash positive:
Try to accumulate as many assets as possible from all applicable departments.
Consolidate all assets in one area, if possible, to minimize time on site retrieving and loading assets.
Provide reasonable lead time between request and pick up.
Remember that Centurion Service Group does not pick up/remove/sell office or waiting room furniture and IT equipment.
Do the assets need to be prepared in a specific way for the pick up?
To the best of your ability, please consolidate the items in a single area to minimize disruption to your operations and control costs for the pick up.
Who picks up and loads the equipment I am selling?
It is Centurion Service Group's responsibility to load the trucks. It is the customer's responsibility to identify which assets should be loaded and included in the pick up.
Do I need to be present during the pick up?
It is recommended the person making the request be present to ensure the correct items are picked up.
Joint Commission is scheduled to visit our facility soon and I need to prepare for it by removing surplus equipment from my facility.
Contact us to schedule a pick up.
Can Centurion Service Group provide extra resources to manage larger scale projects?
Yes. For larger-scale projects like warehouse cleanouts, closures, reallocations, etc., Centurion Service Group will quote the estimated required resources and a scope of work for approval prior to engaging in the project.
Should we remove asset tags or preventative maintenance (PM) tags from the equipment prior to the pick up?
No. Please leave the asset tags and PM tags on the equipment.
What happens if the proceeds from the sale don't cover the transportation costs?
Based on the specific items in any one pick up, there is a chance the shared cost of transportation may exceed the shared proceeds. Centurion Service Group will work with you on a quarterly and annual basis to analyze the financial benefits of long-term vs. individual pick ups.
How does Centurion Service Group decide whether the imaging room is sellable or should be scrapped?
Centurion looks at the following: Manufacturer and model, date of manufacture, operational vs. non-operational, and MRI/CT: software level
How much time do you need to list, sell, and remove imaging rooms?
The typical time from listing to removal is between 30 and 60 days from the time we receive complete information about the device. However, there are exceptions, including:
You have a specific removal timeline based on installation date of a new device.
Delays from the supplier or installer of the new device.
An urgent request to sell and remove the device in less than 30 days. This may be possible; however, it typically results in a lower return without enough time to market the sale.
How does Centurion Service Group provide me with information about my assets sent to auction and value returned?
The seller portal is designed to provide transparency for Centurion Service Group customers with detailed information on every asset picked up, inventoried, photographed & sold, post-auction settlement statements, and a dashboard with filters to evaluate all assets picked up & sold throughout the history of the relationship. The seller portal sits on our inventory management system which allows for real-time visibility.
Where can I see the inventory of assets picked up from my site?
You can view the inventory of assets in the seller portal. Assets are typically available on the seller portal between 7 and 10 business days following pick up.
I am ready to proceed with the sale of the imaging room (X-ray, Cath Lab, CT, MRI, etc.). Who should fill out the spec sheet, and is there anything else you need?
The spec sheet needs to be filled out by the technician assigned to the device and then sent to your regional account manager for review. Additionally, several good photos of the device should be sent as well. If requested, Centurion Service Group will send a representative on site to assist in the completion of the spec sheet. Costs associated with this visit will be deducted from your proceeds of the sale of the asset.
Please refer to the map and contact details below to connect with your regional account manager.
West: Brooklyn Ferreira – brooklyn.ferreira@centurionservice.com
Central: Myles Tivin – myles.tivin@centurionservice.com
South Central: Pete Linder – peter.linder@centurionservice.com
Southeast: Jennifer Haller – jennifer.haller@centurionservice.com
Northeast: Jake Marcus – jake.marcus@centurionservice.com
Midwest & Ascension Health: Bryan Schmidt - bryan.schmidt@centurionservice.com
Account Services Director: Steve Lerner – steve.lerner@centurionservice.com
National Sales Director: Andrew Baron – andrew.baron@centurionservice.com
How can I see the results of the sale of my assets?
You can view data on the sale of your assets via settlements in the seller portal. Settlements are typically uploaded within the first two weeks of the month following the sale. For example, if an asset is sold at auction on Sept. 21, you could expect the settlement to be loaded by Oct. 14.
When will I be paid for items sold at auction?
Settlements will be sent out within 45 days following the close of an auction.
How does Centurion Service Group determine where to send mobile equipment for warehouse auctions?
Centurion bases the decision on the following factors:
Availability of internal or third-party trucking carriers in the area
The urgency to meet the request submitted by the customer
Transportation cost comparison: Centurion always selects the lowest possible quote
Additional factors such as weather, roads conditions, etc.
One of our imaging rooms (X-ray, Cath Lab, CT, MRI, etc.) is being replaced, and I need to sell and deinstall the old unit.
Please contact your regional account manager or submit a request.
Please refer to the map and contact details below to connect with your regional account manager.
West: Brooklyn Ferreira – brooklyn.ferreira@centurionservice.com
Central: Myles Tivin – myles.tivin@centurionservice.com
South Central: Pete Linder – peter.linder@centurionservice.com
Southeast: Jennifer Haller – jennifer.haller@centurionservice.com
Northeast: Jake Marcus – jake.marcus@centurionservice.com
Midwest & Ascension Health: Bryan Schmidt - bryan.schmidt@centurionservice.com
Account Services Director: Steve Lerner – steve.lerner@centurionservice.com
Does Centurion Service Group provide stickers to identify surplus assets?
Yes. Please contact your regional account manager who can provide "Send to Centurion" stickers or submit a request.
Please refer to the map and contact details below to connect with your regional account manager.
Please refer to the map and contact details below to connect with your regional account manager.
West: Brooklyn Ferreira – brooklyn.ferreira@centurionservice.com
Central: Myles Tivin – myles.tivin@centurionservice.com
South Central: Pete Linder – peter.linder@centurionservice.com
Southeast: Jennifer Haller – jennifer.haller@centurionservice.com
Northeast: Jake Marcus – jake.marcus@centurionservice.com
Midwest & Ascension Health: Bryan Schmidt - bryan.schmidt@centurionservice.com
Account Services Director: Steve Lerner – steve.lerner@centurionservice.com
How do I get access to the Centurion Service Group seller portal?
Contact your regional account manager who can create an account for you.
Please refer to the map and contact details below to connect with your regional account manager.
West: Brooklyn Ferreira – brooklyn.ferreira@centurionservice.com
Central: Myles Tivin – myles.tivin@centurionservice.com
South Central: Pete Linder – peter.linder@centurionservice.com
Southeast: Jennifer Haller – jennifer.haller@centurionservice.com
Northeast: Jake Marcus – jake.marcus@centurionservice.com
Midwest & Ascension Health: Bryan Schmidt - bryan.schmidt@centurionservice.com
Account Services Director: Steve Lerner – steve.lerner@centurionservice.com
I have questions about Centurion Service Group's services. Who can I talk to?
Please contact your regional account manager.
Please refer to the map and contact details below to connect with your regional account manager.
West: Brooklyn Ferreira – brooklyn.ferreira@centurionservice.com
Central: Myles Tivin – myles.tivin@centurionservice.com
South Central: Pete Linder – peter.linder@centurionservice.com
Southeast: Jennifer Haller – jennifer.haller@centurionservice.com
Northeast: Jake Marcus – jake.marcus@centurionservice.com
Midwest & Ascension Health: Bryan Schmidt - bryan.schmidt@centurionservice.com
Account Services Director: Steve Lerner – steve.lerner@centurionservice.com
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