Centurion Service Group is not responsible for the packing, loading, removing, and shipping of any items/lots purchased at a medical equipment auction. This is solely the buyer’s responsibility. All buyers must fill out a pick-up authorization form for their medical equipment to be released to the shipper of their choice. Pick-up authorization forms will be sent along with your invoice via email from auctionservices@centurionservice.com.
Frequently Asked Questions
Why should you utilize Centurion Service Group for equipment disposition?
In addition to our expertise and transparency, Centurion Service Group has the size and scale to meet all of your needs. We have a national presence with an unmatched international buyer base.
I have surplus and replacement ready assets (clinical or non-clinical) that we don't need any longer. What do I do? Who do I contact?
Contact us to schedule a pick up or please contact your regional account manager. Refer to the map or visit centurionservice.com/leadership for your regional account manager’s contact information.
How are the proceeds from an auction sale determined?
Each customer signs an agreement to utilize Centurion Service Group's services. Included in that agreement are terms for the division of proceeds between the customer and Centurion. Transportation costs are shared between the customer and Centurion and deducted from the total proceeds from that auction.
Will Centurion Service Group handle shipping?
No. It is the buyer's sole responsibility to arrange the packing, loading, removing, and shipping of the items purchased at auction. Learn more about recommended shippers.
How does Centurion Service Group manage the pick up approval process?
Every list that is submitted is evaluated by Centurion Service Group to gauge that the potential value of the assets will exceed the shared cost of transportation. Pictures are valuable to understand the size and scope of the pick up to measure the associated cost. Centurion will always communicate with you if there are questions or concerns.
What information should I have prepared when I contact my regional account manager to schedule an equipment pick up?
We ask that you provide a list of assets you are planning for disposition with the manufacturer name, model number, and quantity of each. To assist us in determining the required truck size for pick up, we ask that you provide photos of the collected items, not necessarily individual items, but of the area where they are stored. If needed, a Centurion representative may be able to come on site to assist in creating an inventory list of assets ready for pick up. The list of assets and photos may be uploaded on the Seller Portal at the Contact Centurion > Request Pick Up link, emailed to pickup@centurionservice.com, or contact your regional account manager.
I have a storage area full of equipment that I need to clean out.
Contact us to schedule a pick up.
I would like Centurion Service Group to record asset tags and/or serial numbers. Is that possible?
Yes. While requesting the pick up, please communicate the request to your regional account manager.
Please refer to the map and contact details below to connect with your regional account manager.
West: Brooklyn Ferreira – brooklyn.ferreira@centurionservice.com
Central: Myles Tivin – myles.tivin@centurionservice.com
South Central: Pete Linder – peter.linder@centurionservice.com
Southeast: Jennifer Haller – jennifer.haller@centurionservice.com
Northeast: Jake Marcus – jake.marcus@centurionservice.com
Midwest & Ascension Health: Bryan Schmidt - bryan.schmidt@centurionservice.com
Account Services Director: Steve Lerner – steve.lerner@centurionservice.com
What is the timing from when I submit the request to the pick up date?
Equipment is typically picked up between 7 and 10 business days.
How do I ensure the pick up will be cash positive?
Most pick ups will be cash positive. Here are some tips to ensure your pick up is cash positive: accumulate as many assets as possible from all applicable departments. Consolidate all assets in one area, if possible, to minimize time on site retrieving and loading assets. Please provide reasonable lead time between request and pick up. Remember that Centurion Service Group does not pick up, remove, or sell office or waiting room furniture and IT equipment.
Do the assets need to be prepared in a specific way for the pick up?
Please consolidate the items in a single area, to the best of your ability, to minimize disruption to your operations and for a more efficient pick up.
Who picks up and loads the equipment I am selling?
It is Centurion Service Group's responsibility to load the trucks. This may be a Centurion truck and staff, or it may be a contracted third party vetted by Centurion. It is the customer's responsibility to identify which assets should be loaded and included in the pick up.
Do I need to be present during the pick up?
It is recommended that the person requesting the pick up, or a delegate with knowledge of the equipment to be sent to Centurion, be present to ensure the correct items are picked up.
Joint Commission is scheduled to visit our facility soon and I need to prepare for it by removing surplus equipment from my facility.
Contact us to schedule a pick up.
Can Centurion Service Group provide extra resources to manage larger scale projects?
Yes. For larger-scale projects like warehouse cleanouts, closures, reallocations, etc., Centurion Service Group will quote the estimated required resources and a scope of work for approval prior to engaging in the project.
Should we remove asset tags or preventative maintenance (PM) tags from the equipment prior to the pick up?
No. Please leave the asset tags and PM tags on the equipment.
What happens if the proceeds from the sale don't cover the transportation costs?
Based on the specific items in a pick up, there is a chance the shared transportation cost may exceed the shared proceeds. Centurion Service Group will work with you on a quarterly and annual basis to analyze the financial benefits of recurring vs. individual pick ups.
How does Centurion Service Group decide whether the imaging room is sellable or should be scrapped?
Centurion looks at the following: manufacturer and model, date of manufacture, operational vs. non-operational, and MRI/CT: software level
How much time do you need to list, sell, and remove imaging rooms?
The typical time from listing to removal is between 30 and 60 days from the time we receive complete information about the device. However, there are some exceptions, including: if you have a specific removal timeline based on installation date of a new device, delays from the supplier or installer of the new device, or an urgent request to sell and remove the device in less than 30 days. This may be possible; however, it typically results in a lower return without enough time to market the sale.
How does Centurion Service Group provide me with information about my assets sent to auction and value returned?
Centurion customers can access this information on the Seller Portal, which provides transparent and detailed information on every asset picked up, inventoried, photographed, and sold, including post-auction settlement statements. The Seller Portal also has a dashboard with filters to evaluate all assets picked up and sold throughout the history of the relationship. The Seller Portal sits on our inventory management system which allows for real-time visibility.
Where can I see the inventory of assets picked up from my site?
You can view the inventory of assets in the seller portal. Assets are typically available on the seller portal between 7 and 10 business days following pick up.
I am ready to proceed with the sale of the imaging room (X-ray, Cath Lab, CT, MRI, etc.). Who should fill out the spec sheet, and is there anything else you need?
The spec sheet needs to be filled out by the technician assigned to the device and then sent to your regional account manager for review. Additionally, several good photos of the device should be sent as well. If requested, Centurion Service Group will send a representative on site to assist in the completion of the spec sheet. Costs associated with this visit will be deducted from your proceeds of the sale of the asset.
Please refer to the map and contact details below to connect with your regional account manager.
West: Brooklyn Ferreira – brooklyn.ferreira@centurionservice.com
Central: Myles Tivin – myles.tivin@centurionservice.com
South Central: Pete Linder – peter.linder@centurionservice.com
Southeast: Jennifer Haller – jennifer.haller@centurionservice.com
Northeast: Jake Marcus – jake.marcus@centurionservice.com
Midwest & Ascension Health: Bryan Schmidt - bryan.schmidt@centurionservice.com
Account Services Director: Steve Lerner – steve.lerner@centurionservice.com
How can I see the results of the sale of my assets?
You can view data on the sale of your assets via settlements in the seller portal. Settlements are typically uploaded within the first two weeks of the month following the sale. For example, if an asset is sold at auction on Sept. 21, you could expect the settlement to be loaded by Oct. 14.
When will I be paid for items sold at auction?
Settlements will be sent out within 45 days following the close of an auction.
How does Centurion Service Group determine where to send mobile equipment for warehouse auctions?
Centurion bases the decision on the following factors: Availability of internal or third-party trucking carriers in the area, the urgency to meet the customer’s request, and transportation cost comparison. Additional factors may apply such as weather, road conditions, etc.
One of our imaging rooms (X-ray, Cath Lab, CT, MRI, etc.) is being replaced, and I need to sell and deinstall the old unit. Who do I contact?
Please contact your regional account manager or submit a request.
Please refer to the map and contact details below to connect with your regional account manager.
West: Brooklyn Ferreira – brooklyn.ferreira@centurionservice.com
Central: Myles Tivin – myles.tivin@centurionservice.com
South Central: Pete Linder – peter.linder@centurionservice.com
Southeast: Jennifer Haller – jennifer.haller@centurionservice.com
Northeast: Jake Marcus – jake.marcus@centurionservice.com
Midwest & Ascension Health: Bryan Schmidt - bryan.schmidt@centurionservice.com
Account Services Director: Steve Lerner – steve.lerner@centurionservice.com
Does Centurion Service Group provide stickers to identify surplus assets?
Yes. Please contact your regional account manager who can provide "Send to Centurion" stickers or submit a request.
Please refer to the map and contact details below to connect with your regional account manager.
Please refer to the map and contact details below to connect with your regional account manager.
West: Brooklyn Ferreira – brooklyn.ferreira@centurionservice.com
Central: Myles Tivin – myles.tivin@centurionservice.com
South Central: Pete Linder – peter.linder@centurionservice.com
Southeast: Jennifer Haller – jennifer.haller@centurionservice.com
Northeast: Jake Marcus – jake.marcus@centurionservice.com
Midwest & Ascension Health: Bryan Schmidt - bryan.schmidt@centurionservice.com
Account Services Director: Steve Lerner – steve.lerner@centurionservice.com
How do I get access to the Centurion Service Group seller portal?
Contact your regional account manager who can create an account for you.
Please refer to the map and contact details below to connect with your regional account manager.
West: Brooklyn Ferreira – brooklyn.ferreira@centurionservice.com
Central: Myles Tivin – myles.tivin@centurionservice.com
South Central: Pete Linder – peter.linder@centurionservice.com
Southeast: Jennifer Haller – jennifer.haller@centurionservice.com
Northeast: Jake Marcus – jake.marcus@centurionservice.com
Midwest & Ascension Health: Bryan Schmidt - bryan.schmidt@centurionservice.com
Account Services Director: Steve Lerner – steve.lerner@centurionservice.com
I have questions about Centurion Service Group's services. Who can I talk to?
Please contact us at 708-761-6655 to reach your regional account manager.
Please refer to the map and contact details below to connect with your regional account manager.
West: Brooklyn Ferreira – brooklyn.ferreira@centurionservice.com
Central: Myles Tivin – myles.tivin@centurionservice.com
South Central: Pete Linder – peter.linder@centurionservice.com
Southeast: Jennifer Haller – jennifer.haller@centurionservice.com
Northeast: Jake Marcus – jake.marcus@centurionservice.com
Midwest & Ascension Health: Bryan Schmidt - bryan.schmidt@centurionservice.com
Account Services Director: Steve Lerner – steve.lerner@centurionservice.com
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